CHARACTERISTICS OF THE TECHNICAL TASK FOR THE DEVELOPMENT OF A CHATBOT

Abstract. The article describes the general principles of technical task for development chatbots a modern educational institution. It is noted that are still new tool constantly developing and improving. Almost any company can integrate chatbot into its work, because today it has become universal assistant various tasks. Depending on actual needs, be added to site, application or messenger. process aimed at ensuring effectiveness documentation communication activities an institution been studied. Technical tasks described. purpose study consider IT tools activate increasing efficiency following methods were used: analysis method, electronic resources, comparative method review free online services, synthesis method. practical significance in description using example interactive program created department management information systems Donetsk National University, which used as comprehensive platform interaction with students, applicants teachers possibility automating large volume document flow between users. Disadvantages shown - limited reactions need develop complex conversation scenarios. Such programs look answers customers' questions database prepared advance do not know how improvise.